Fotopic Disappears - But the Silence is broken:

There is NOW an update covering the restoration of service here: Fotopic Reappears
This Post forms a follow-up to my previous Post:
Fotopic Disappears - followed by a Deafening Silence

Thanks to one of the co-founders of Fotopic and former owner Joel Rowbottom there is NOW concrete information on the Fotopic Situation.

Please Note: Joel has worked hard to obtain this information despite NOT being an employee, director or Shareholder in the company that now owns Fotopic.He has done this to assist and he deserves to be thanked by all users of the service.

Here is the main elements of Joel's post on:
The Former Fotopic Users Group on Google (any highlighting is mine NOT Joel's):
QUOTE:

I've just got off the phone after managing to track down one of the directors of Snappy Designs. I asked them to post here but they have declined (I reckon because they can't get in touch with their PR people at this hour).

Therefore here is the news as I understand it:

1. The reason it's unavailable *is* a hardware fault with the interface to the outside world. The gentleman I discussed the situation with isn't an IP engineer so was unable to give me solid details on how it's failed but if I can be of assistance in getting it back up I will be - sadly the old Cisco 4000 series in my garage won't cut the mustard with at least a partial routemap! The router is intentionally powered down which could mean anything from a router failure to a cabling fault.
   
2. Snappy Designs is solvent - and they're injecting more cash into it to sort out Printshop and the rest. At that point (apparently) the Printshop system will change somewhat and be more "automatic". I don't have any more on that so please don't ask me for further details.
   
3. There is a plan to give Plus/Premium users at least a fortnight extension across the board.
   
4. It's 'hoped' that it (Fotopic) will be back in the early hours of Monday morning. I make that a 72-hour outage. I will keep track of what's going on and see if I can get further information tomorrow.
5. The architecture for Fotopic.net is still largely the same as when we left in May. This means that when it comes back it should be mostly OK - the image servers will probably take about 20 minutes to populate their caches during which it'll be a bit slower than usual. I have volunteered to be on standby to help the engineers if required.
   
6. There will be a full statement going out to all Premium/Plus users when it's back, which will explain things. I did ask if they had any plans to email their users prior to the recommencement of service but there are no facilities to email upwards of 60,000 people without the servers to handle it (which I can well believe, we have some "interesting" issues emailing Yahoo people en-masse for instance). SD said a statement will come pretty sharpish tho.
7. I'll be having discussions with Snappy Designs about the future of Fotopic.net, but please remember that myself and Nicky have been away
   from the front-line since May (with the exception of assisting with the odd support mail nobody else could answer, or when I've tried to assist with things they didn't understand yet). So please, please, please, the "Mr Angry" emails have to stop or I'm going to have to put this down again. I'm just trying to help here.
   

UNQUOTE
I think Joel is a star, but the fact that someone who is no longer has any formal connection to the Company has out of a sense of loyalty to his former customers performed the Customer Support task that was the responsibility and indeed duty of the current owners, I find frankly almost beyond belief.

Snappy Designs are going to have to answer questions which are going to be a lot harder to answer than providing the technical explanation of the problem.